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Home > Staff Technical User Guides and FAQs
Staff Technical User Guides and FAQs

Welcome to The Open University Technical User Guide and FAQ webpage.


All contents from this webpage are applicable to OUHK staff.  For further assistance, please contact our ITU helpdesk (852) 2768-6523 or mail to



Account & Password

Single Password & SSO FAQ


Email & Security

Staff Email (Exchange 2010) FAQ

OUHK Secure Email

Secure Email User Guide (External recipients)

OUHK Data Encryption (SOPHOS Safe Guard)

PGP (software for file encryption) User Guide


IT User Services

Blue Light Filter FAQ

E-Library FAQ

Event Registration System User Guide

File Decryption in USB device

IP Phone FAQ

Notebook Computers in Meeting Rooms Quick User Guide

Online Fee Collection System User Guide

Online Survey System Online Resources

OUHK RemoteApps FAQ

Other technical problem FAQ

Service Desk FAQ

Staff Windows 7 Computer FAQ

Staff SharePoint

-          SharePoint FAQ

-          My Site FAQ

University Wi-Fi Configuration Guide


Mobile Connection

Staff Email Client Configuration Guide for

-          Outlook Web Access (OWA) (no client configuration is required)

-          Mobile Phone Setup for Staff (for iPhone, Android & Windows Phone)


Web Content Management

WCM User Guides and FAQ

Technical Guideline to Web Experience Enhancement

Secure FTP operation guide


Maintained by: Information Technology Unit ( )
Modified Date: May 17, 2019