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  • Home > Staff Technical User Guides and FAQs
    Staff Technical User Guides and FAQs

    Welcome to The Open University Technical User Guide and FAQ webpage.


    All contents from this webpage are applicable to OUHK staff.  For further assistance, please contact our ITU helpdesk (852) 2768-6523 or mail to



    Account & Password

    Single Password & SSO FAQ


    Email & Security

    Staff Email (Exchange 2016) FAQ

    Staff Email (Exchange 2010) FAQ

    OUHK Secure Email

    Secure Email User Guide (External recipients)

    OUHK Data Encryption (SOPHOS Safe Guard)

    PGP (software for file encryption) User Guide


    IT User Services

    Blue Light Filter FAQ

    E-Library FAQ

    Event Registration System User Guide

    File Decryption in USB device

    IP Phone FAQ

    Notebook Computers in Meeting Rooms Quick User Guide

    Online Fee Collection System User Guide

    Online Survey System Online Resources

    OUHK RemoteApps FAQ

    Other technical problem FAQ

    Service Desk FAQ

    Staff Windows 7 Computer FAQ

    Staff SharePoint

    -          SharePoint FAQ

    -          My Site FAQ

    University Wi-Fi Configuration Guide


    Mobile Connection

    Staff Email Client Configuration Guide for

    -          Outlook Web Access (OWA) (no client configuration is required)

    -          Mobile Phone Setup for Staff (for iPhone, Android & Windows Phone)


    Web Content Management

    WCM User Guides and FAQ

    Technical Guideline to Web Experience Enhancement

    Secure FTP operation guide

    Secure FTP operation guide (New)


    Maintained by: Information Technology Unit ( )
    Modified Date: Jul 28, 2021

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