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  • Anti-Spam Service User Guide

    Anti-Spam Login

    Anti-Spam software (PureMessage) is a mail-filtering program that runs on the email server. In OUHK, all ingoing email messages pass through PureMessage. The filter looks for certain message characteristics and performs actions on the message when these characteristics are found. The incoming email message is sent to anti-spam quarantine and does not delivered to users if it is found to have a spam probability.

    The End User Web Interface ( LINK : https://emailfilter.ouhk.edu.hk ) provides users with a web-base interface to manage their quarantined messages, define approved senders and blocked senders, and enable periodical personal quarantine digest.

    The FAQ of Anti-Spam software can be found at http://www.ouhk.edu.hk :

    1. select “IT Support” on menu bar
    2. click “Technical Support FAQs
    3. click “Anti-Spam Service FAQ


    User Guide

    • Blocked Messages
      The Blocked Messages page displays all email messages that are quarantined by PureMessage due to spam content. Using the Blocked Messages page, you can:

    You can sort quarantined messages based on the spam "Score", the email address listed in the "From" header, the message's "Subject", or the "Date" the message was delivered. Note that the date column displays the time in hours and minutes for messages blocked in the last 24 hours. Both the time and date are shown for messages blocked more than 24 hours ago.

    Use the "Deliver Message" feature to release legitimate messages from the PureMessage Quarantine and deliver them to your mailbox.

    1. On the left navigation menu, click Blocked Messages . The Blocked Messages page is displayed.
    2. On the Blocked Messages page, under the Score column, select the check box(es) beside the message(s) that you want delivered to your mailbox.
    3. Click Deliver Message . The selected messages are released from the Quarantine and delivered to your mailbox.

    Use the "Delete Message" feature to remove messages from the Blocked Messages page and send them to the Deleted Messages page.

    1. On the left navigation menu, click Blocked Messages. The Blocked Messages page is displayed.
    2. On the Blocked Messages page, under the Score column, select the check box(es) beside the message(s) you want to remove.
    3. Click Delete Message . The selected messages are removed from the Blocked Messages page and sent to the Deleted Messages page.

    Use "Deliver and Approve Sender" to send the selected message(s) to your mailbox and add the sender(s) of those messages to your Approved Senders list.

    1. On the left navigation menu, click Blocked Messages. The Blocked Messages page is displayed.
    2. On the Blocked Messages page, under the Score column, select the check box(es) beside the message(s) that you want delivered to your inbox and whose senders you want added to your Approved Senders list.
    3. Click the Deliver and Approve Sender button. The Approve Senders page is displayed.
    4. On the Approved Senders page, select if you want to Approve just the sender or Approve all email from the sender's domain.
    5. Click Approve . The selected messages are released and will appear in your inbox. The selected sender(s) are added to your Approved Senders list.

    Use the 'Delete All' feature to remove all messages from the Blocked Messages page and send them to the Deleted Messages page.

    1. On the left navigation menu, click Blocked Messages. The Blocked Messages page is displayed.
    2. On the Blocked Messages page, click Delete Message . All messages are removed from the Blocked Messages page and sent to the Deleted Messages page.
    Blocked messages page

     


    • Deleted Messages
      Displays messages deleted from the Blocked Messages page. You can sort "Deleted Messages" based on spam "Score", the email address listed in the "From" header, the message's "Subject", or the "Date" the message was blocked. Note that the date column displays the time in hours and minutes for messages blocked in the last 24 hours. Both the time and date are shown for messages blocked more than 24 hours ago.
      Use "Delete Messages" to view and undelete messages. Undeleted messages are sent back to the Blocked Messages page.

    To undelete a message:

    1. On the left navigation menu, click Deleted Messages. The Deleted Messages page is displayed.
    2. On the Deleted Messages page, under the "Score" column, select the check box(es) beside the message(s) you want to undelete.
    3. Click Undelete Message . The selected message(s) are sent to the Blocked Messages page.
    Deleted messages page

     


    • Approved Senders
      The Approved Senders page lists email addresses that are known to be legitimate sources of email. By default, email from approved senders and hosts is delivered by PureMessage without being scanned for spam. Use "Approved Senders" to add or delete senders from the Approved Senders list.

    To add an approved sender

    1. On the left navigation menu, click Approved Senders. The Approved Senders page is displayed.
    2. On the Approved Senders page, in the Add address text box, enter the valid email address of the sender you wish to approve.
      Note: Valid email addresses are of the form user@host.domain (for example, fooey@spammer.com).
    3. Click Add Sender . The Approved Senders List page is displayed with the approved sender added.

    To delete an approved sender

    1. On the left navigation menu, click Approved Senders. The Approved Senders page is displayed.
    2. On the Approve Senders list, under the "Sender" column, select the check box(es) beside the sender(s) you want to remove from the list.
    3. Click Delete Sender . The Approved Senders page is displayed with the sender(s) removed from the list.
    Approved senders page

     


    • Blocked Senders
      The Blocked Senders page lists email addresses that are known to distribute spam or viruses. The End User Web Interface can be configured to block messages originating from addresses in this list. Use "Blocked Senders" to add or delete senders from the Blocked Senders list.

    To add a blocked sender

    1. On the left navigation menu, click Blocked Senders. The Blocked Senders page is displayed.
    2. On the Block Senders page, in the Add address text box, enter the valid email address of the sender you wish to block.
      Note: Valid email addresses are of the form user@host.domain (for example, fooey@spammer.com).
    3. Click Add Sender . The Blocked Senders List page is displayed with the blocked sender(s) added.

    To delete a blocked sender

    1. On the left navigation menu, click Blocked Senders. The Blocked Senders page is displayed.
    2. On the Blocked Senders list, under the "Sender" column, select the check box(es) beside the sender you want to remove from the list.
    3. Click Delete Sender . The Blocked Sender page is displayed with the sender removed from the list.
    Blocked senders page

     


    • Options
      Use the Options page to set or modify individual PureMessage email-filtering preferences.

    To notify me periodically of messages that have been blocked

    1. On the left navigation menu, click Options. The Options page is displayed.
    2. On the Options page, under Mail Filtering Preferences, select the Notify me periodically of messages that have been blocked check box.
    3. Click Save . This option is saved.
    Options page

     


    Maintained by: Information Technology Unit ( itu@ouhk.edu.hk )
    Modified Date: Aug 18, 2012

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