6. How long does it take to fulfill my request?
Response time is completely dependent on the turnaround time of the supplying library. Normally it takes 9.5 working days to receive most materials. Items requested from overseas may take longer.
7. Will I be notified?
For staff, photocopies will be sent to user together with a declaration form by inter-departmental mail. The user is required to sign and return the declaration form and acknowledgement of the receipt. An email message will be sent advising that item is available for collection at Library Service Counter. LiPACE staff can request labour support from FFMU to collect the item. They are required to sign and return the declaration form and acknowledgement of receipt to the Library.
For students, a notification will be sent to your OUHK email account advising that the request item is available for collection at the Library Service Counter.
8. Must I return the loan?... Can I renew the loan?
The loans should be returned to Library Service Counter on or before the due date, otherwise, overdue fines may be imposed. If recall notice is received from lending libraries for return of items before the due date, users have to return the recalled item to the Library by the new due date as specified on the recall notice.
Prompt return is important for the continuation of our business with lending libraries.
Renewals can be made with the consent of the lending libraries. Users are advised to contact our ILL staff at 2768-6791 three days before the due date.
Photocopies are not required to return.
9. Copyright and others
All ILL requests must comply with the Copyright Ordinance of Hong Kong. The Library reserves the right to reject those requests that do not comply with the OUHK ILL policy.
Items obtained through ILL cannot be placed on Reserve Collection.
Please feel free to contact ILL staff in the Library, or by: