Interlibrary Loan

The Interlibrary Loan Service delivers books and journal articles not held by the OUHK Library. Items can be obtained from both local and overseas sources to support study, research and teaching programs of the academic and administrative equivalent staff, postgraduate and project based undergraduate students.

About ILL services

1. Can I use the ILL service?

This service is available to OUHK full time academic and administrative equivalent staff, postgraduate course students and project-based undergraduate students (see eligible undergraduate courses).

2. What materials can I request?

The ILL Service handles requests for items that are not held in the library collections. They can be books, journal articles and conference papers. Reference materials, rare books, and journals are usually not loaned.

3. Do I have to pay for ILL service?

User Categories	Local Sources	Overseas Sources (Photocopies of Articles/ Book Loans)	Maximum Quotas each time
Staff - FT Academic & Administrative Equivalent	Photocopies of Articles: Free	Free	20
	Book Loans: Free
Postgraduate Students	Photocopies of Articles: HK$0.5 per page	Subject to lending library's policy	8
	Book Loans: Free
Undergraduate Project Based Students (see eligible undergraduate courses)	Photocopies of Articles: HK$0.5 per page	Subject to lending library's policy	5
	Book Loans: Free

** Charges may vary among supplying sources. They also have the right to change and finalize the charges. Users can consult with the ILL staff before submitting requests.

4. How to submit my request?

Check our E-Library first to make sure the item is not held in the collection.
Login to "ILL Service" with your OUHK user ID and single password.
Complete the request form; all fields marked with * must be filled.
Press “Submit” button.

5. How to check status of my request?

Login to your Borrower Record with OUHK user ID and single password.
Click the "Requests" tab to display a list of all your requested items along with their current status.

Status	Description
Request Received	The Library has just received the request.
Request Received with Comments	The Library has just received the request including the source of information or your comments.
In Process	The Library has started the processing.
Library has this material	The request is rejected as the item is available in the Library.
Order Sent	The request is sent to a library in HK or overseas for processing.
Unfulfilled Request	The request is unfulfilled because the item is NOT available in all source libraries.
Available for Pick Up	The item is available in the Library for you to collect.
Already picked up	The item has been picked up by you.
Item Returned	The item is returned to the Library.
Request for Renewal	You request to renew the item. The Library is checking the feasibility of renewing the item with the source library.
Item Renewed	The item has been renewed.
Renewal Rejected	The item cannot be renewed.
Recalled	The due date of the item has been advanced as it is urgently recalled by the source library.
Completed	The request is completed.
Lost	Report for item loss is acknowledged. You are expected to clear the replacement cost, handling or other charges levied by the source library.
Damaged	The item has been found damaged. You are expected to clear the replacement cost, handling or other charges levied by the source library.
Request for Cancellation	You want to cancel the request. The Library is contacting the source library.
Request Cancelled	You have cancelled the request by clicking the CANCEL button on the ILL request form/borrower record or by calling the ILL staff.

6. How long does it take to fulfill my request?

Response time is completely dependent on the turnaround time of the supplying library. Normally it takes 9.5 working days to receive most materials. Items requested from overseas may take longer to obtain.

7. Will I be notified?

For staff, photocopies will be sent to user together with a declaration form by inter-departmental mail. User is required to sign and return the declaration form and acknowledgement of the receipt. An email message will be sent advising that book item is available for collection at Library Service Counter. LiPACE staff can request labor support from FFMU to collect the book item, they are required to sign and return the declaration form and acknowledgement of receipt to Library.

For students, a notification will be sent by your OUHK email account advising that the request item is available for collection at Library Service Counter.

8. Must I return the loan?... Can I renew the loan?

Book loans should be returned to Library Service Counter on or before the due date, otherwise, overdue fines may be imposed. If recall notice is received from lending libraries for return of items before the due date, users have to return the recalled item to Library by the new due date as specified on the recall notice.

Prompt return is important for the continuation of our business with lending libraries.

Renewal can be made with the consent of the lending library. Users are advised to contact our ILL staff at 2768-6791 three days before the due date.

Photocopies are not required to return.

9. Copyright and others

All ILL requests must comply with the Copyright Ordinance of Hong Kong. The Library reserves the right to reject those requests that do not comply with OUHK ILL policy.

Items obtained through ILL cannot be placed on Reserve Collection.

10. Contacts

Please feel free to contact ILL staff in the Library, or by:

Phone:	2768-6791
Fax:	2715-1950
Email:	libill@ouhk.edu.hk

Maintained by: Library ( libwww@ouhk.edu.hk )
Modified Date: Jun 26, 2020