• Home

  • About ITU

  • Infrastructure

  • Systems and Services

  • Policies

  • Information Security

  • Support

  • Outreach

  • The Open University of Hong Kong

    Service Pledge


    Category Response Time Completion Time
    Normal Services    
    New account creation 1 working day 2 working days
    User Request ( written ) 1 working day Depends on nature
    User Request (TS Workflow) 1 working day Depends on nature
    Helpdesk ( email ) 2 working days Depends on nature
    Helpdesk ( hotline ) Within 30 minutes Depends on nature
    Network Outlet Repairs 1 working day 1 working day
    Systems availability (Hardware) 99.95% 99.95%
    Systems availability (Network) 99.99% 99.99%
    Desktop Support Services    
    Desktop Operating System 1 working day 3 working days
    Applications 1 working day Depends on nature
    Software testing and installation Within 1 week Depends on nature
    Network software 3 working days Depends on nature
    Hardware Support    
    Replacement of Monitor, Keyboard and mouse 1 working day 2 working days
    Replacement of faulty hard disk, motherboard and power supply 1 working day 2 working days
    Installation of CD-ROM, Secondary Hard Disk 1 working day 2 working days
    Set up a new office PC or Notebook 1 working day 3 working days
     
     Note: The Response Time is included in the Completion Time

    Maintained by: Information Technology Unit ( itu@ouhk.edu.hk )
    Modified Date: Mar 07, 2018



    Site Map
    About OUHK
    President's Message
    Vision & Mission
    History
    Strategic Plan
    Governance & Organization
    Principal Officers
    Honorary Graduates & University Fellows
    Facts & Figures
    Publications
    Academic Programmes
    Full-time face-to-face undergraduate programmmes
    Face-to-face postgraduate programmes
    Distance learning programmes
    Research degree programmes
    Professional programmes and short courses
    eLearning programmes
    Academic Support & External Links
    Research Office
    Office of Academic Supports
    Student Affairs Office
    OUHK Shenzhen Office
    Administrative Units
    Educational Technology & Publishing Unit
    Facilities Management Unit
    Finance Unit
    Human Resources Unit
    Information Technology Unit
    Library
    Public Affairs Unit
    Registry
    Admission
    Full-time face-to-face undergraduate programmmes
    Face-to-face Postgraduate programmes
    Distance learning programmes
    Research degree programmes
    Professional training and short courses
    eLearning programmes
    Annual Report 2015-2016
    Broadcast on TVB Pearl to Enlighten All
    Choose your study programme
    Events Calendar
    Giving to OUHK
    Implementation of a unified academic calendar
    Information for
    Prospective Students
    Current Students
    Alumni
    Tutors
    Staff
    Media
    Jockey Club Home Health Watch Programme
    Library
    Media coverage
    Motto: Disce, Progredere, Crea
    Open Learning Resources
    iTunes U
    Open for Learning
    Knowledge Network
    OpenLink
    Policies
    Accessibility
    Privacy policies
    Terms and policies
    Research
    About Research Office
    Internal R&D Funding
    External R&D Funding
    Ethical Review Regarding Human and Animal Research
    Research Safety Review
    Seminars
    Conferences
    Research Bulletin
    Journal Database
    Visiting Scholars
    Schools and LiPACE
    School of Arts and Social Sciences
    Lee Shau Kee School of Business and Administration
    School of Education and Languages
    School of Nursing and Health Studies
    School of Science and Technology
    Li Ka Shing Institute of Professional and Continuing Education (LiPACE)
    Site Search
    Social Media
    Facebook
    YouTube Channel
    Student Life & Support
    Students' Achievements
    Switch on to e-materials
    Useful Information
    Adverse weather arrangements
    Campus location
    Job Openings
    Contact us
    Telephone: (852-2711-2100)
    Facsimile: (852-2715-0760)
    Email: info@ouhk.edu.hk
    View the videos of Full-time Face-to-face Undergraduate Programme selected seminars
    Web for All
    Webmaster
    Back To Top