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    IT Helpdesk/Hotline

    About IT Helpdesk/Hotline

    ITU has set up several hotlines to handle all general IT related enquiry/problem for staff including password problem, system hanging, keyboard or mouse no response, monitor display problem, and Information Security concerns etc. For enquiry/problem which cannot be solved over the phone, a Service Request to the “IT Service Desk” will be raised or it will be re-directed to the responsible party.
    A staff can also report any abnormal IT related matters, for example, phishing email, account problem and intermittent network service by email.

    IT Hotline

    Following is the list of IT Hotline and their service hours:
    Hotlines Operating hours Target user Service area
    2768 6523 Office Hours Staff Staff IT support *
    2768 6524
    09:00 – 21:00 daily
    09:00 – 17:40 festivals**
    Staff Classroom IT support
    (*  )      Please call 2768 6524 at non-office hours
    (**)      Festivals are: Lunar New Year’s Eve and Day, New Year’s Eve, The Chinese Mid-
                Autumn Festival, The Winter Solstice and Christmas Eve

    IT Helpdesk Email

    Please send your enquiry or problem to: ituhelp@ouhk.edu.hk


    Maintained by: Information Technology Unit ( itu@ouhk.edu.hk )
    Modified Date: May 13, 2021

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