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    • The Open University of Hong Kong

    OUHK Service Desk

    Welcome to Service Desk System

    Service Desk system is an integral part of IT support service to our staff. Using the system, you can quickly and easily make service request and request assistance. Your request will go directly to the Service Desk where it will be reviewed by first level support and followed through resolution.

     

    Features of the Service Desk system:

    • Send a Request for service or IT support
    • Track request status through email notification or service desk portal
    • Access a history of all of your requests

    Common IT services categories currently available in the system:

    • IT Support Request
    • Operation Request
    • Hardware and Software Request or Loan
    • User Accounts and Access
     

    Guidelines of Use

     

    Help and Assistance

     

    Maintained by: Information Technology Unit ( itu@ouhk.edu.hk )
    Modified Date: Nov 02, 2017



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