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Technology Interpersonal Interaction

Characteristics of Communication within a Video Conference Class and Anticipatory Strategies for its Limitation

YOSHIDA Masami, SAGA Hiroo, HIROSE Yoko, TASHIRO Kazuhisa, YAMAJI Hiroki, SETA Chieko & OOSAKU Masaru

Source:
Yoshida, M. et al. (1999), Characteristics of Communication within a Video Conference Class and Anticipatory Strategies for its Limitation, In Research Report. Media in Higher Education and Instructional Skill Development. Various Aspects of Media Utilization and Faculty Support. (Saga, H.: Principal Investigator), Research Report of National Institute of Multimedia Education, 09-1999-9, pp.121-131.

Copyright:
Reproduced with permission.

Abstract

Two research trials were executed to investigate differences of students' communication between distance classrooms. One was managed as distance discussion of students through video conference system (VCS), and another was computer text based communication through the audio signal of VCS; Flexible Text Discussion (FTD). The latter system were developed by connecting computers to external audio input of VCS with Terminal Node Controller (TNC) codec, and it enabled students flexibly to communicate other students within a virtual space.
As results, we could confirm that students exchanged more active communication strokes within FTD environment than VCS one, and could remark subsuming difficulties of communication via VCS.


CONTENTS

1. Introduction
2. Objectives
3. Methods
3-1 FTD System
3-2 Setting
3-3 Learning Activity
4. Results
5. Conclusion
6. Communication in Videoconference
7. Future Plan
8. References

1. Introduction

Meeting Y2K, universities have been called upon to make significant increases in the quality and quantity of its education. Consequently, faculties have been exploring the use of Information Technology (IT) together with course/ classroom management software solutions as a means to enhance and extend the traditional classroom setting with possible later extension into mediated distance environment. Generally, university faculties who were slightly positive about the concept of distance education were more negative about their personal use of distance education (Clark, 1993).

However, recent development of Video Conference System (VCS) enhanced them to accept IT without troublesome training. Therefore, VCS into campus is becoming more common mediated distance method.

Initiating VCS in campuses, it was reported that face to face style, transforming information to other sites synchronously, is the best way (Coventry, 1995). Actually, it has been found that lecture is best used for initial application of VCS into universities. Also, the available research consistently concludes that lecture is one of the least effective methods of conveying information (Lowman, 1984). In addition, there is evidence that mature students who are working preferred flexibility to live video conference interaction (Stone, 1992). In this view, VCS is a beneficial way that enables staff adaptation for multimesia when the beginning of IT in universities.

Although VCS is not as expensive or difficult as full computer network or satellite communication, it was remarked impasse of communication after a couple of research sessions (Coventry, 1995).

VCS can be challenging for the tutor. It may prove harder for them to get contribution from students, strategies should be developed to encourage student contributions.

(Cited from Coventry, 1995)

Therein, we can see the many of statements in the similarities of instructional methodological aspect, and the many of statements in the differences of emerging communication between classrooms.

Then, in this tryout, we intended to investigate activities of spontaneous communication strokes of students, and try to elicit substantial characteristics and limitation of VCS environment for seeking the way of faculty development.

 

2. Objectives

In this study, we attempted to clarify underlining possibility of frequent communication among students in VCS class by comparison between a basic VCS application and a detected communication way of Flexible Text Discussion (FTD) (Fig.1).

Fig. 1: VCS (left) and FTD (right)   

 

3. Methods

Tryout of two trials was executed on 26th August 1988 with fully open the process to outside researchers at National Institute of Multimedia Education by MLSI Project (Media Literacy and Instructional Skills Research and Development Department).

 

3-1 FTD System

An ISDN switchboard simulator was used for connecting two classrooms, and microphone signal and encoded every audio signal of computer data by Terminal Node Controller (TNC, Fig.2) were mixed, then the mixed audio signal introduced to external audio input of VCS.

Fig. 2: TNC (small white box )

The TNC, in itself, has independent CPU inside it to inspect the audio signal, and if it confirms silent time in audio signal environment, immediately, a TNC emits text encoded audio signal with forecasting packet size to its output.

Equally, introducing audio output signal of VCS to each TNC, artificially, it enables virtual environment that every computer communicates within a same audio space (Fig.3).

Fig. 3: System
Note) Basically, VCS has merely point-to-point communication function, however additional item, TNC, enables multi points flexible communication across the distance of students.

 

3-2 Setting

Two distance classrooms were used in this tryout. In each classroom, three engaged college students and one Prof. were prepared. A Prof. of a classroom took a part as a teacher, and another Prof. acted as a facilitator.

 

3-3 Learning Activity

In advance to trials, assignment pictures were delivered to all the students, then they were required to point out the mistake or unsuitable procedures drown on a picture through distance discussion.
This learning methodology with a pictue is called as "Hazard Drawing" (a sample picture shown in Fig. 4), and originally, it was developed in England to teach safety experimental process in school science class. Applying this potential predisposition, in this tryout, Hazard Drawing was used to assign straightforward "open question" to students.

Fig. 4: Hazard Drawing
Note) It surely contains some unsuitable views of activities in a situation, but students can not find the number of answers. In this assignment, students are required to tell the reason as well as an inappropriate point.

Two kinds of trials were prepaed. The first trial (trial A, VCS) was managed with group learning through VCS communication. During the trial, students were allowed to discuss not only students in the same classroom, but also students in another distance classroom. The second trial (trial B, FTD) was executed with students' key inputting text communication. With FTD, all the students can communicate in the same virtual environment. In this setting, students also must solve the assignment with distance group discussion. Therefore, actual differences between two trials are merely communication environment of group discussion.

Throughout the tryout, VCR was used to record audio-visual of VCS, and it also includes the view of students' activities in each classroom. Furthermore, log record (Fig. 5) of each computer were gathered for investigating the communication of FTD.

Fig. 5: Log Record of FTD.
Note) This record includes data of name of computer, partner name of communication, time stamp, inputted text message, and entered control codes (binary). In addition, monitoring data of other students are recorded within one sequence text data.

4. Results

Each trial took about 20 minutes to conclude their discussion. Table 1 and 2 shows the communication strokes of students with partners in trial A and trial B, respectively.
Number 1-6 in lows and fields show student's number, and "s" extension means 'message sending' and "r" extension means 'message receiving.' Item "All" means the numbers of messages spoken to the all members. Student 1,2,3 or student 4,5,6 located in the same classroom.

Table 1: Communication in Trial A

 

1 s

2 s

3 s

4 s

5 s

6 s

1 r

-

1

0

0

0

0

2 r

1

-

2

0

1

0

3 r

1

1

-

0

0

0

4 r

0

0

0

-

0

0

5 r

0

0

1

1

-

2

6 r

0

0

0

1

1

-

All

1

1

0

0

1

0

                  (message numbers in receive / send table)

Table 2: Communication in Trial B

 

1 s

2 s

3 s

4 s

5 s

6 s

1 r

-

1

0

1

1

0

2 r

2

-

1

1

1

1

3 r

1

0

-

0

1

1

4 r

1

2

1

-

0

1

5 r

1

0

1

1

-

0

6 r

0

1

0

1

1

-

All

1

2

2

1

2

2

                     (message numbers in receive / send table)

Total numbers of communication strokes are 16 and 34 in trial A and trial B, respectively.

As an apparent result, trial B produced more frequent communication of students than trial A. In spite of the embarrassment of key inputting, students expressed rich communication in trial B.

 

5. Conclusion

Even a real classroom, it would occur students' positional restriction for communication.

If there are four members more, we can not arrange each student at the same distance with others. Thereby, it frequently occurs chain or centered networks because of this restriction (e.g. Y in Fig.6).

Fig. 6: Communication Styles (Johnson et al., 1994)
Note) We should prepare at least four members to identify the communication styles among group members.

On the other hand, it was remarked;

VCS was used to facilitate the best of conventional face to face meetings with providing a means to get students to a central location, all be it virtually (Coventry, op.cit., 1995),.

or

The major advantage of the video conference for teaching/learning is the possibility for versatile interaction (Ronka A., 1996).

However, the result of in this study shows limited communication in VCS setting. In addition, they preferred to discuss with local peers during the group discussion (Table3).

Table 3: Directions of Communication Strokes in Trials

  Within Site To Another Site To all membes
VCS 11 2 3
FTD 9 15 10

From the recent expository reports, we could find the two reasons for this result; limited function of equipment and psychological barrier.

Getting out the fascination of technology, from a very objective view, VCS of ISDN has apparently the following limitation (Maye, 1997):

- not synchronous ( Audio time delay of approx. .3 - .5 seconds ),
- poor resolution monitor view (384 x 256),
- low frame rate adds to lack of realism,
- lack of eye contact,
- large time delays for visual transfer.

Also, it was reported a biggest problem of VCS for group lesson as audibility (Ronka A., op.cit., 1966).

VSC is working in extremely slower bit rates line than other mowadays codecs, such as Mpeg-1 (Video CD, S-VHS quality) and Mpeg-2 (Digital TV Broadcasting), then we must consider limitations of audio visual quality and insufficient functions (Fig. 7).

Fig. 7: Bit rates of Other Motion Picture Codecs
   Note) VSC view is working in the only 64Kbps line

The main concern of teachers in VCS lesson would be the concept against the novel lesson method. It seems that attractive view from a distance place persuasively lures them into enabling flexible communication among both sites of students. It is quite easy for us to image that VCS makes to combine two classroom into one virtual space, since the function of VCS is based on point to point communication.

Fairly, low audio visual function of VSC can not view the sufficient panorama view of the other side. However, the fact of concept can be view as small windows between classroom. Even a teacher or a facilitator arousal students' more dialogue, they can not see and hear enough from laborious information acquisition if it has a number of students.

Fig. 8: Wrong Image against VCS
Note) VCS can not construct the fully combined classroom, but merely make a small window in a classroom.

However, it can not conclude finite communication observed in this study to be just because technological limitation.

In the ethnographical research, it was reported that most staffs felt less involved with remote students, and were unable to keep remote lectures from becoming cold or impersonal (Kendall et al., 1994).

A major concern in this problem is the psychological barriers that is derived from above mentioned a small window environment. In addtion, the fear that students were reviewed on visually or actually, and they felt uncomfortable to be evaluated as same visible classroom environment.

Other psychological barriers include following preconceptions (Lane, 1995),

- television is a cold high tech medium which does not transmit as a personal high touch meeting,
- a short audience attention span based on years of using television as a passive entertainment medium, and
- a lack of interaction or knowing how to help it to flourish.

Also, after the egregious difficulties of communication, it can be assumed two pursuasive straytegies for instructional styles would emerge. One is negative strategy that teachers would be disappointed about synchronous communication and move their instruction to video materials as distribution of information, and another is anticipatory strategy that teachers confirm the importance of communication skills of students and motivate them to develop for aiming collaborative environment.

None of the results in this study provided firm evidence that FTD among the students could elicit more deliberate communication than VCS one. We just concentrated to count the number of strokes, did not take into consideration to content of discussion, context, time discuss, or depth of messages.

However, the way that we should select is fairly clear. This trial was basically intended to have discussion, and six engaged students were required to do discussion, nevertheless VCS method could not be observed frequent strokes between sites but exchanged opinions after the local discussion. Then, we must perceive the importance of additional communication skills in VCS lesson.

Researches reported that the initial step of improving communication in classroom was increasing strokes among students, not to increase time required in a message or depth of a message (Blosser, 1997). Then, our confrontation issue for immediate faculty development would be embedded in this finding.

 

6. Communication in Videoconference

It can be intimidating to speak into VCS, but students' communication skills are an important part of discussion. Pay careful attention to blurred monitor view and be certain that student understand what is being spoken (Peterson's by Virtual Ink Press, 1988).

Depersonalization can occur due to lack of physical contact from another site. Students view a speaker as an object on the screen. The facilitator must overcome this and develop an environment of trust and co-operation. Building up student engagement is more difficult at a distance. The facilitator should endeavor to get to know how students could incorporate learning (Coventry, op.cit., 1995).

Maye proposed "Learning Cycle Theory" to show the progress steps of students' distance learning competencies. In this theory, three steps of learning are shown, such as, Conceptualization, Construction, and Dialog. And in Dialog step, learners are expected to have their own perceptions of a topics, discuss findings with peers and tutors, follow this with reflecting on their discussion, and finally make the topic into a distinct object which can be used as the new acquired skills (Video Conference and Learning, 1997).

In this point of view, teachers have to acquire new skills to assume expanded roles to distance learning (Beaudoin, 1990), even they can use the accustomed teaching style in VCS.

 

7. Future Plan

We do not fully conduct the research for psychological limitations of video conferencing, more research in this area is essential.

 

8. References

  • Beaudoin, M. (1990), The Instructor's Changing role in Distance Education, The American Journal of Distance Education, Vol.4, No. 2, pp.21-29.
  • Blosser, P.E. (1997), Ask the Right Questions, VA: National Science Teachers Association.
  • Coventry, L.(1995), Video Conferencing in Higher Education, www.man.ac.uk/MVC//SIMA/video3/two1.html
  • Clark, T. (1993), Attitudes of Higher Education Faculty toward Distance Education. A National Survey, The American Journal of Distance Education, Vol. 7, No. 2, pp.19-31.
  • Coventry, L. (1995), Video Conferencing in Higher Education, Web Page: www.man.ac.uk/MVC//SIMA/video3/two1.html
  • Johnson, D.W. and Johnson, F.P. (1994), Joining Together. Group Theory and Group Skills, MA: Allyn and Bacon.
  • Kendall and Oats (1994), Interactive Video Vs Traditional Classroom methods, DEOS News.
  • Lane, C. (1995), Strategic Planning: Providing Interaction Through Mixed Media in University Distance Learning Programs, Web Page: www.wested.org/tie/dlrn/strategic.html
  • Lowman, J. (1984), Mastering the Techniques of Teaching, San Francisco: Jossey-Bass.
  • Maye, T.(1997), Learning Cycle Theory as discussed in the BT Learning through Telematics.
  • , Web Page: www.icbl.hw.ac.uk/~cjs/vidconf.area/fowler_pres.html
  • Peterson's by Virtual Ink Press (1988), Study Tips for Successful Distance Learning. In The Education Supersite. Web Page: www.petersons.com
  • Ronka A. (1966), Classroom-focused Distance Education in Practice, Paper Presented as the NFPF Conference, Lillehammer, Norway.
  • Stone, H. (1992), Use of video-conferencing at Rennselaer Polytechnic Institute Washington, D.C.: United States Distance Learning Association Conference.
  • Video Conference and Learning (1998), Web Page: http://www.icbl.hw.ac.uk/~cjs/vidconf.area/fowler_pres.html

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