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Teaching and Learning Learner Support
A learner support system helps learners with problems that have less to do with the content of a course than with such matters as:

In a single-mode institution learner support may be provided by specialist counselors, often based at study centers.

In a distance learning program or dual-mode institution learner support may be the responsibility of the instructor who teaches on the Internet or by correspondence, broadcasting, or video or audio conferencing. Some authors consider instruction part of learner support.

More resources:

Taplin, M.; Yum, Jessie C.K. ; Jegede, O.; Fan, Rocky Y.K. & Chan, May S.S. 2001. "Help-seeking strategies used by high-achieving and low-achieving distance education students." Journal of Distance Education 16(1), pp. 56-69

Taplin, Margaret and Jegede, Olugbemiro 2001. "Gender Differences in Factors Influencing Achievement of Distance Education Students". Open Learning, Jun2001, Vol. 16 Issue 2.

Fung, Yvonne and Carr, Ronnie 2000. "Face-to-Face Tutorials in a Distance Learning System: meeting student needs." Open Learning, Feb2000, Vol. 15 Issue 1, p35, 12p.

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