What is quality management in distance education?

The purpose of quality management in distance education is to ensure that the organization's resources are focused on customers' needs. Quality management efforts should be directed not only at students, but at all other stakeholders-instructors, institutional administrators, remote-site coordinators, and community leaders.

Quality management activities that promote the success of distance education programs include conducting ongoing needs assessments (formal and informal), developing teamwork among people and institutions necessary to meet needs, establishing feedback mechanisms to gauge the effectiveness of marketing and program delivery and allow corrections and adjustments, and organizing communication among stakeholders.

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